Returns

Here at This Old Porch we want you to be totally happy with every purchase you make.

In the unlikely event that you are unhappy with a purchase we are happy to accept returns as long as they meet the necessary conditions.

All items purchased from ‘This Old Porch’ have a 14 day no quibbles money back guarantee. If in any way you are dissatisfied with your item/s you have ordered we will exchange them or refund subject to the following conditions.

Conditions of Return

We will only accept return if the following notes are adhered to:

1… All items you wish to return must be received back to us in the same condition as it was sold, including all the relevant packaging. Items must have labels and tickets attached and have not been used. Any items that do not meet these conditions will be sent back to you and the return not accepted. 

2… Items must be returned to us within 14 days of receiving your order. Please notify us as soon as possible via the contact form on the website. This will enable us to look out for your return. 

3… We will notify you once we have received your return and have processed your refund. Please allow 14 days from this point to see your refund in your account. The refund will automatically be returned to the method that was used to pay.

Please note refunds will be for the value of the product purchase only.

Under no circumstances will any postage charges be refunded.

If in the unlikely event your order has arrived damaged in anyway then we will require you to email us with evidence via photograph of the damage to the item. We will then advise you on how to return the item back to us.

Please note this does not affect your statutory rights.

Cancelling Your Order

Purchasing online provides you with the right to cancel your order within 14 days of placing the actual order. 

To do this you will need to send a letter or email informing us you would like to cancel your order. Please include your order number, name and address. 

Please be aware that during the 14 days, your order may have already been processed, packed and dispatched. If this is the case, you will need to return the items back to us here at This Old Porch within 14 days from the day you notified us. Once we receive the items back, we will process the refund within 14 days.

Delivery charges are non-refundable unless the item is faulty.

Faulty Items

If in the unlikely event your order has arrived damaged in anyway then we will require you to email us with evidence via photograph of the damage to the item.

You have 24 hours upon receiving the item to send us photos showing any fault or damage.

We will then advise you on how to return the item back to us. Upon receipt of the item back to us we will send out to you your purchase again.

Please note this does not affect your statutory rights.

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